Public Services: A New Reform Agenda

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  1. A new vision for public services post-Brexit | Reform
  2. Public Service Delivery
  3. Public Services

We expect our public services to work with each other and with communities to deliver services that are underpinned by the following principles:. Reform is supported by advances in digital technology, greater integration, effective partnerships, and the expectation that all services will work collaboratively to address the problems facing people and communities which cannot be meaningfully and effectively tackled by one organisation working alone.

In we introduced the Community Empowerment Scotland Act to give community bodies new rights and public sector authorities new duties, to strengthen the voices of communities in the decisions that matter to them. Search Search. Home Policies.


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Actions We are improving public services by: launching the Local Governance Review , a comprehensive review of how local decisions are made and how local democracy is working supporting community planning so that public service providers can work with communities to meet specific local needs setting efficiency targets for ourselves and public bodies to ensure resources are being managed effectively developing our second Open Government Partnership action plan for promoting trust and co-operation between government and civil society running the Children and Young People Improvement Collaborative to improve services for children, young people and families undertaking a digital transformation programme to ensure our digital services are responsive to citizens' needs Background In we established an independent Commission chaired by Dr.

Bills and legislation In we introduced the Community Empowerment Scotland Act to give community bodies new rights and public sector authorities new duties, to strengthen the voices of communities in the decisions that matter to them. People continue to look to government as the ultimate guarantor that good quality public services are delivered. In practice, therefore, government continues to play a big part in managing the market. Similarly, the last government sought to incentivise public providers to provide quality services by introducing payment-by-results.

In practice, such regulation has not prevented serious malfunction such as when G4S was found to have overcharged the Ministry of Justice for the electronic tagging of offenders, some of whom were dead.

A new vision for public services post-Brexit | Reform

As under the Thatcher governments, its authoritarian arm continues to be deployed against those who oppose market reforms. Furthermore, the law itself was strengthened against trade union activity.

In any case, and again in parallel with the s, public sector unions had most probably been weakened by huge cuts in public sector jobs which have left the number of people working in the public sector at its lowest level in 40 years. Weakening the trade union movement may have been a desired outcome of cutting public sector jobs. The dichotomy between Conservative austerity and Labour profligacy has not been so great as advertised. Whilst spending on public services under Blair was certainly higher than under the previous government, it was by no means excessive and was targetted on the very same services that were ring-fenced from the worst cuts by subsequent Conservative governments.

More important than austerity itself was the discourse of austerity.

PSRD has 4 core areas of business

Paradoxically, whilst austerity was promoted as a means of shrinking the State, the very fact that the State played a key role in articulating this same discourse actually ensured that the State played a highly interventionist role in creating hegemonic consensus around the Conservative neoliberal project.

Indeed, the most important point of continuity in recent decades has been the significant role played by the British State.

Public Service Delivery

Far from shrinking, it has transformed itself, despite the discourse of localism and the apparent devolution of power from the centre. Whilst it may take less responsibility for ensuring the welfare of its citizens, it now plays an even greater role in promoting the welfare of the private sector, opening up new markets for it to exploit, allowing publicly-sponsored monopolies to develop, subsidising company profits and neutralising opposition by framing public discourse and taming the unions.

As a result, the State and the private sector have developed a symbiotic relationship based on mutual dependence. The context of the financial crisis and the discourse of austerity merely provided a new opportunity for the acceleration of pre-existing trends. There will be no end to austerity.


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Meanwhile, the new context of a looming Brexit will justify a continued expansion of the State in its support of the private sector, with Hammond pledging to provide whatever support is necessary to protect British businesses as they make the transition to living outside the EU. Appleby, J. Cameron, D. Chote, R. Emmerson and G. Clarke, J. Cribb, J. Crouch, C. Farnsworth, K. Gamble, A. Griffiths, S. Beech and S. Lee eds.

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Public Services

Hammond, P. Harris, J. Hastings, A. Innes, D. Jenkins, S. Johal, C.

Krugman, P. Lee, S. Le Grand, J. Maude, F. PSRD has developed a Reform toolkit to support public sector reform. This contains an overview of some of the methodologies which are used by PSRD to facilitate reform.

Supporting a number of key strategic interventions aimed at shaping the future delivery of public services in Northern Ireland. These include. New and existing cross-cutting reform tools to assist those leading reform activities and to help improve operational service delivery within the NICS and wider public sector.